Sugar CRM Services

For Banks, Financial Institutions, Pharma and Manufacturing Companies

SugarCRM Community Edition Implementation

Need to understand CRM and benefits of CRM implementation for your organization, Contact Commtex's SugarCRM Services. Commtex's SugarCRM Services shall give you an exclusive hosted or on-premise solution for your organization training all your staff and implement it to get you started right away. Call Commtex - 91-22-25251586 for SugarCRM demonstration right away. SugarCRM CE Implementation - The SugarCRM Services team shall install on your servers the product, the database, defining all the user accounts, migrate the setup data and train the staff to get you started immediately. SugarCRM CE Customization - The SugarCRM Services team shall conduct GAP Analysis and then customize the product for your industry the relevant solution with all the features as required by the customer. SugarCRM CE Mobile Integration - SugarCRM Services team shall integrate Mobile Products with SugarCRM and implement the integrated solution for your organization. All SugarCRM engineers are familiar with CRM and required software tools for customization and implementation.

Sugar CRM Professional

For Banks, Financial Institutions, Pharma and Manufacturing Companies

SugarCRM Professional Edition Implementation

Need to implement the SugarCRM Professional Edition for your organization, Contact Commtex's SugarCRM Services. Sugar Professional is a flexible CRM solution that provides a single view of customer interactions across sales, marketing and service. Sugar Professional improves business performance by offering best-in-class campaign management, opportunity tracking, account management, sales forecasting and customer support capabilities while delivering advanced reporting and collaboration tools. Commtex's SugarCRM Services shall give you an exclusive hosted or on-premise Professional Edition solution for your organization training all your staff and implement it to get you started right away. Call Commtex - 91-22-25251586 for SugarCRM Professional demonstration. SugarCRM Professional Edition provides Plug-ins for Microsoft Outlook, Word Sales Forcasting Reporting Advanced Charts & Dashboards Advanced Project Management Knowledgebase Product Catalog, Quotes and Contracts Wireless Team Management Access Control Workflow Management Call Commtex - 91-22-25251586 for SugarCRM Professional immediate free demonstration. Commtex shall also help the customer by customizing SugarCRM Professional as per the requirements. Click here for detailed feature list

Sugar CRM Enterprise Edition

For Banks, Financial Institutions, Pharma and Manufacturing Companies

SugarCRM Enterprise Edition Implementation

Need to implement the SugarCRM Enterprise Edition and integrate it with your existing applications, Contact Commtex's SugarCRM Services. Sugar Enterprise offers enterprise-grade CRM capabilities and scalability for the most demanding business. If your company needs comprehensive CRM functionality with offline client synchronization, advanced reporting and Oracle database support, then Sugar Enterprise is the right choiceCommtex's SugarCRM Services shall give you an exclusive hosted or on-premise Enterprise Edition solution for your organization integrating SugarCRM with your ERP and other backend systems. Commtex shall further give training to your staff and implement it to your satisfaction. Call Commtex - 91-22-25251586 for SugarCRM Enterprise demonstration. SugarCRM Enterprise Edition provides Self Service Portal Advanced SQL Reporting Offline Client Oracle Support SugarCRM Enterprise Edition can be deployed On Demand On Site Appliance Call Commtex - 91-22-25251586 for SugarCRM Enterprise free demonstration. Commtex shall also help the customer by customizing SugarCRM Enterprise Edition as per the requirements. Click here for detailed feature list

Siebel Pharma Services

For Pharmaceutical Companies

Siebel Pharma Implementation

Need to get an understanding Siebel CRM Pharma and benefits of Siebel Pharma implementation for your organization, Contact Commtex's Siebel Pharma Services. Siebel Pharma is a suiteof business applications specifically designed for the pharmaceutical industry. Siebel Life Sciences provides the industry's only integrated solution that allows information captured through multiple channels to be shared between sales and marketing, clinical affairs, customer services and other parts of an organization. For a demonstration of Siebel Pharma and installation at your site, contact Commtex's Siebel Pharma Services. Commtex shall give you an exclusive hosted or on-premise solution for your organization training all your staff and implement it to get you started. Siebel Pharma provides Flexible contact management, supporting a wide range of contact types, both prescribers and non-prescribers, including physicians, pharmacists, nurses, office staff, and business administrators Account management, supporting a wide range of account types, such as hospitals, pharmacies, health maintenance organizations (HMOs), clinics, wholesalers, and group purchasing organizations (GPOs) Advanced, specific querying and list generation, allowing product promotion to targeted accounts and health care professionals Activity management, tightly integrated with the Siebel Calendar, promoting streamlined call planning and call reporting Medical education event planning, aiding efficient planning and preparation for many types of medical education events by tracking speakers, invitees, meeting-related activities, and expenses Smart Calls, which are call report templates supporting true one-button call reporting Comprehensive analysis charts, presenting sales and prescription (Rx) trends by postal code, brick (retail sales analysis territory), territory, plan, and prescriber Dedicated formulary-opportunity management, allowing focused product promotion and opportunity tracking Sales effectiveness tools and methodologies, including Target Account Sales (TAS), Miller Heiman, and Enterprise Selling Process (ESP), to shorten the sales cycles and increase account revenue and production Contract and pricing management, including contract creation, approval, execution, renewal, and contract-based pricing Enterprise-wide product information for employees, allowing consistent, accurate, and up-todate information sharing across sales teams and sales forces Simplified sampling workflow for users and administrators, supporting shipments in or out, orders, inventory counts, adjustments, and reconciliation, as well as tracking by lot numbers Support for a full customer service center that handles medical inquiries, adverse events, and other related issues Handling of a large number of inbound telephone calls, faxes, email, and Internet correspondence for customer service, sales, and medical support Support for outbound calling for telesales, telemarketing, and meeting planning Call Commtex - 91-22-25251586 for Siebel Pharma immediate free demonstration.

Siebel Medical Services

For Pharmaceutical Companies

Siebel Medical Implementation

Need to get an understanding Siebel CRM Medical and benefits of Siebel Medical implementation for your organization, Contact Commtex's Siebel Medical Services. Siebel Medical is a suite of business applications designed specifically for the medical products industry to increase revenue and profitability through strategic customer–partner relationship management, enhanced customer and partner productivity and reduced cost of process inefficiencies. For a demonstration of Siebel Medical and installation at your site, contact Commtex's Siebel Medical Services. Commtex shall give you an exclusive hosted or on-premise solution for your organization training all your staff and implement it to get you started. Siebel Medical provides Flexible contact management, supporting a wide range of contact types, including physicians, nurses, technicians, office staff, and business administrators Account management, supporting a wide range of account types, such as hospitals, health maintenance organizations (HMOs), clinics, wholesalers, and group purchasing organizations (GPOs) Support for creating and executing complex agreements, which helps make sure correct delivery of benefits and execution of penalties Adverse Event and Complaints management to handle the complete life cycle of a complaint or adverse event, including generation of reports and follow-up reports for submission to regulatory agencies Advanced, specific querying and list generation, allowing product promotion to targeted accounts and health care professionals Activity management, integrated with the Siebel Calendar, promoting streamlined customer support and service Medical education event planning, aiding planning and preparation for many types of medical education events by tracking speakers, invitees, meeting related activities, and expenses Comprehensive analysis charts, presenting sales and product usage trend by account, postal code, territory, and plan Opportunity management, allowing focused product promotion and opportunity tracking Enterprise-wide product information for employees, allowing consistent, accurate, and up-todate information sharing across sales teams, customer support, and field service Simplified workflow to manage assets at customer site, supporting shipments in or out, orders, inventory counts, adjustments and reconciliation Support for customer service centers that handle medical inquiries, service requests, and other related issues Handling of a large number of inbound telephone calls, faxes, email, and Internet correspondence for customer service, sales, and medical support Support for outbound calling for telesales, telemarketing, and meeting planning Modeling of products and services that incorporates internal expertise, allowing sales representatives to configure and quote error-free customer solutions Field-service functions that provide service center agents, warehouse staff, and field service engineers the tools to respond to service requests Functionality to receive service calls, verify service agreements and entitlements, enter a service request, search for solutions, create activities for a service request, and assign and dispatch field service engineers Detailed customer configuration, management of trunk inventory, tracking of parts consumption and logistics, management of inventory replenishment, and integration of return materials authorizations and service orders Service details, including the required skills, tools, and parts for service activities Management of preventive maintenance plans, and repair of defective parts Tracking and analysis of service costs, preparation of invoices for service, and tracking of payments Definition of asset characteristics and recording of readings from medical equipment (assets) in the field for preventive maintenance, billing, and service Audit trail of activities Single application to manage partner interactions through the entire partner life cycle, from recruitment, registration, profiling, certification, joint planning, and execution through measurementand analysis of partner performance Sharing of opportunities, service requests, accounts, solutions, and other business information with partners in the same way as with employees Processes and tools to work collaboratively with partners to develop plans to meet strategic goals; helps analyze partnership effectiveness, forecast revenue, manage market development funds, and analyze partner performance Call Commtex - 91-22-25251586 for Siebel Medical immediate free demonstration.

Siebel Clinical Services

For Pharmaceutical, Biotech and CRO's

Siebel Clinical Implementation

Need to get an understanding Siebel CRM Clinical and benefits of Siebel Clinical implementation for your organization, Contact Commtex's Siebel Clinical Services. Siebel Clinical allows pharmaceutical companies, biotechnology companies, and contract research organizations (CROs) to better manage the clinical trial process, maintain quality of clinical trials, and manage investigator relationships. It provides a comprehensive set of tools for clinical research associates (CRAs), clinical investigators, and site coordinators, including a personalized Internet portal to conduct study activities more efficiently. For a demonstration of Siebel Clinical and installation at your site, contact Commtex's Siebel Clinical Services. Commtex shall give you an exclusive hosted or on-premise solution for your organization training all your staff and implement it to get you started. Siebel Clinical provides Personalized Internet portal to help site coordinators, clinical investigators, and CRAs better manage clinical trials over the Web Support for full clinical trial hierarchies of Subject-Site-Region-Protocol-Program Support for global trials running in multiple countries, multiple languages, and multiple currencies. Site management tools for CRAs, including a Site Calendar, trip reports, document tracking, and payment generation Investigator and site profiling Activity and calendar management for CRAs and study sites Clinical trial status and management reports for study manager and clinical research associates Integrated payment tracking for sites and investigators Support for multiple contracts associated with a site Visit templates for study staff to better plan subject visits and promote protocol adherence Trip report templates for CRAs to facilitate compliance with good clinical practice (GCP) Project and resource management integrated with Microsoft Project A flexible audit trail engine Siebel Clinical was designed to allow pharmaceutical and biotech companies, clinical research organizations, and other clinical trial sponsors to: Deploy a Web-based clinical trial management system to internal and external users Make better decisions throughout the clinical trials process, leading to more efficient use of resources and faster time to market Increase productivity of CRAs and their managers by automating repetitive tasks and allowing real-time information sharing Create sustainable competitive advantage by allowing customers to provide breakthrough service to sites and investigators Provide a solution integrated with Siebel Pharma Sales and Siebel Pharma Service to allow customers to deploy one customer management system across the entire enterprise Call Commtex - 91-22-25251586 for Siebel Clinical immediate free demonstration.